Surterra Wellness
About Surterra Wellness
On Bayou Boulevard in Northeast Pensacola, Surterra Wellness carries a 4.6-star rating across 652 reviews. Customers single out budtenders Kaitlynn, Nate, Shay, and Kait for personalized care and remembering specific patient conditions across visits, which is unusual at chain dispensaries. One reviewer reported a $2,700 pre-discount order coming down to $665 after stacked discounts and rewards, suggesting the discount infrastructure here is substantial for high-volume patients. Hours run 9 AM to 8:30 PM Monday through Saturday, with Sunday from 11 AM to 6 PM. Surterra is operated by Parallel and functions as a Florida MMTC requiring a valid medical card. Reviewers describe staff greeting them by name and asking about ongoing symptoms, which makes a difference for patients managing chronic conditions where product matching matters more than one-off recommendations. For high-volume buyers or anyone wanting genuine continuity of care across visits, the reviews here point to a service model worth experiencing.
- Remembers patient conditions
- Massive discount stacking
- Kaitlynn, Nate, Shay praised
- Greeted by name
Business Details
- Address
- 5046 Bayou Blvd suite a, Pensacola, FL 32503, USA
- Area
- Northeast Pensacola, Pensacola
- State
- Florida
- Phone
- (850) 391-5455
- Int'l Phone
- +1 850-391-5455
- Website
- surterra.com/dispensaries/pensacola/?utm_source=GMB&utm_medium=organic&utm_campaign=FL-Pensacola
- Category
- Cannabis store
- Status
- Open
- Google Maps
- View on Google Maps
Opening Hours
- Monday9:00 AM – 8:30 PM
- Tuesday9:00 AM – 8:30 PM
- Wednesday9:00 AM – 8:30 PM
- Thursday9:00 AM – 8:30 PM
- Friday9:00 AM – 8:30 PM
- Saturday9:00 AM – 8:30 PM
- Sunday11:00 AM – 6:00 PM
Amenities
Customer Reviews
In my opinion, Surterra has the best products and the most knowledgeable team.Mal Helped me the last time I was there and was absolutely wonderful. Super patient and very understanding A+.
Pensacola’s Surterra is PHENOMENAL! I am always warmly greeted by name, and the staff remembers aspects of my conditions. They are amazing at helping me select products for my symptoms. They personalize care like no other dispensary ever has. Special shout out to Kait, Nate, and Shay for their dedication, attention, and epic kindness to me and every patient I’ve ever seen them serve. Woohoo!
I always love coming to Surterra, but Nathan and Shay really slayed this trip for me! They gave some great insights on the new strains and were really nice and helpful. Highly recommend!
Kaitlynn, it is extremely knowledgeable and friendly. She was able to help me select the products that I wanted. When we were finished everything was in order and packed neatly in my bags. The total was over $2700 before discounts. After discounts, it was $665. I've never saved that much before at 1 time in my life and on top of that, I received double points.Because I'm a disabled veteran! Veterans get respected here. Thanks again Kaitlynn!!!
Chris is always a knowledgeable, fun and vibrant employee. Also, Mallery makes my trips to Surterra very smooth and enjoyable. Both outstanding BudTenders👌🏽
Frequently Asked Questions
- What hours does Surterra Pensacola keep?
- Monday through Saturday 9:00 AM to 8:30 PM, and Sunday 11:00 AM to 6:00 PM.
- Where is Surterra Wellness located?
- At 5046 Bayou Blvd, Suite A, Pensacola, FL 32503, in Northeast Pensacola.
- How significant are the discounts?
- One reviewer reported a $2,700 order discounting to $665. Discount stacking appears substantial, especially for higher-volume purchases.
- Do they remember repeat patients?
- Yes. Multiple reviews describe staff greeting patients by name and recalling specific conditions from prior visits.