Cannazone Seattle Cannabis Dispensary

A $1 decision nearly cost this business a $13,000-per-year customer. I’m a loyal, high-frequency customer who spends up to $13,000 annually here. I’m sharing this because I don’t think ownership has visibility into how small frontline decisions and miscommunications can quietly put real revenue at risk. During a recent visit, I was short $1 on a $25 purchase. There was already $15+ in the tip jar, and I asked whether the dollar could be temporarily covered so the transaction could be completed. This was refused and escalated, nearly resulting in me walking away. Simple math: • Immediate risk: losing a $25 sale over $1 • Context: more than enough money already in tips • Real risk: losing a repeat customer worth up to $13,000 per year What made the situation worse was that the employee then told another budtender that I was “asking her for money,” framing it as if I was begging or unable to pay. Said it very loud other customers heard it. That was not accurate and embarrassing . I never asked for money I pointed out the situation and the business logic of letting a loyal customer walk over $1. Hence why I walked to my car to retrieve the $1 she wanted so badly. I even gave her an extra quarter so she could add it to the tip jar. That kind of mischaracterization unnecessarily escalates situations and creates tension that could easily be avoided with better coaching on communication, discretion, and de-escalation. The second employee didn’t have the authority or knowledge to grab a dollar from the tip jar either. There’s also a larger systems gap: there’s no customer profile, account, or spend tracking. Well there is but frontline doesn’t enforce it . Management likely has no visibility into who their highest-value customers are, which means frontline staff don’t know when a rigid moment at the register is putting significant lifetime value at risk. (hire me or contract your boy) I’m still a supporter of the business, but I’d strongly encourage ownership to coach employees on customer retention, accurate communication, and empowering staff to solve small problems because the long-term cost of moments like this is far greater than $1.

I’m writing this review because of repeated negative experiences with one specific employee who was working on January 9, 2025. This employee is a white female, and every time I come in with African American friends or family, she treats us noticeably differently than other customers. She is consistently dismissive, disrespectful, and gives us a hard time for no clear or valid reason. This behavior feels discriminatory and unwelcoming, and it has happened on more than one occasion. I hope management takes this seriously and addresses the issue, because no customer should feel disrespected or targeted when visiting your dispensary.

Excellent customer service. Location is very large and clean. All the staff is extremely friendly, and the prices are really good. Some nice glass artwork as well.

Caveat emptor. The prices are good but the budtenders will bullshit you to complete the sale. I asked for something fresher than a pre-roll from July. I was sold a preroll from May, but not before the bystander (Jules?) told that it was fresher. Make sure you look at their menu, but even sorting by “recently added” can lead you astray.

All staff is friendly and knowledgeable. Very helpful if you have any questions. They’ve also got a great variety. They’ve become my go to store.