Liberty Cannabis Dispensary Pittsburgh

This place has gone down hill!! Placed an order online to pick up in store. The items were wrong that i received and i was unable to exchange them. A very nice lady helped me at first and said she would help me. Some guy came out of the back and looked like he just woke up from a nap. He started acting like he was going to process the exchange but then told me he was unable to help me. The acting manager (Josh i think his name was) of this place had absolutely zero customer service and was not interested in helping resolve the issue. Such a horrible experience all around!!

Pay attention to when you use their ATM machine. They are double charging on withdrawal fees. Without notice. Good thing I was paying attention and able to transfer money from another account or I would have had overdraft fees.

Manager Josh and the staff do a great job. My goto dispensary from all across town. Liberty Wallet saves money and convenience. I never have any issues but when I do the staff always fixes it for me. I live across town, but I still travel to Liberty dispensary.

Well since we are gonna have this snow Strom they got busy yesterday! Well that being said, I put items in my cart early in the morning. Which said I had had them. Then I get to the store and the one product that I really needed and wanted they told me they ran out of. I was very upset and I said to the girl, why would you take the things out of my cart when I already ordered them that was not cool I’ve never experienced anything like that. I said the thing that made me most upset is the product that I needed the most and wanted the most and that’s the reason why I went there or I went to would go to Cresco. She proceeded to tell me that since it was busy that they took things out of people’s cards because they were very busy and people wanted those things. Well, I proceeded to tell her I didn’t think that was fair so when you go order something you have to go there and see if your order is there or not. It’s like a guessing game. She says oh I’m so sorry we never do that but since it’s a day like today, we do things that way. Well believe me you that put a bad taste in my mouth and I will never be back. I will go to Cresco and shop for now on even though it’s convenient for me. I will not be back because that’s what you do if you are busy if people order something and you go for it and you think that it’s in your card after you order it and then you get there and it’s gone that is not cool. That’s not professional and that’s not how you should run your business. I don’t know how many people this happened to but I’m telling you guys it’s not cool it’s upsetting and it’s very unprofessional. I’ve never been to a place where you order something then they take it away from you because they got busy and other people wanted it after it was already ordered and in your cart. It was already ordered that was not right so I’m sorry that this happened but I doubt I will ever be back! Sadly, it’s a nice place and I did enjoy shopping there, but I will not go somewhere where I cannot feel comfortable enough when I place an order for it not to be there that is not professional. That’s not what you guys do. I’ve never experienced anything like that in any dispensary I’ve ever been to. Sadly, you guys made a big mistake. I will not be back and I’m so sad that that happened and I feel bad because the people there are nice. It’s just that’s very unprofessional like I said I’ve never been to any dispensary who did that to me.

The past few months this place is absolutely went to trash. I would walk here almost daily to get my medicine... Now I will gladly go shop around town. I don't know what has been going on but the workers seemed overstressed, and worked to the bone. Some of the nicest budtenders I've ever come across too. You used to be able to pop right in and pop right out now there's like a 20 plus minute wait every single time I'm up there. My online order is never ready anymore. The old general manager Luke had this place running. I don't know if it's because there's a hiring freeze or what. But this place is going to continue to struggle until somebody grabs this and starts to answer problems instead of putting a Band-Aid on it. I will not be back until things start to change. I have spent a good chunk of money in this dispensary and it's pathetic to see what corporate greed can do to a company...do better