FLUENT Cannabis Dispensary - White Plains

I like the place and always find the staff very helpful and friendly. My most recent experience was a purchase of a single pre-roll that when I opened the case it was empty. Not happy because it was supposed to be part of my night out. I case back and they told me it happens sometimes so they gave me a replacement. My only issue is they made me pay tax on the replacement. I paid it but thought how come I have to pay tax on their mistake. What’s the world come to…

DO NOT SHOP HERE!! I used to shop here a lot, it was never amazing but it was decent and the staff was great (probably the only reason I used to come here). Over the past year I started noticing the crew members that gave me excellent customer service were no longer there which raised a red flag. The first couple times it was understandable however it seems they all left (like over 10 different people) in a short span of time. It really made me question the company I was supporting. After doing some research I started to realize this company is not who they claim to be. There are multiple posts on Reddit describing the mistreatment in staff as well as unsanitary growing conditions (there’s picture proof posted). Theres also some chatter about the CEO who seems like a complete jerk. Most recently it appears they are facing a discrimination lawsuit regarding a customer who requested accommodations for seizures but got fired instead. Walking into a dispensary is a great privilege most people don’t have but these companies should not take it for granted. We can still buy on the streets which it’s still much better quality. To see a cannabis company prioritize profits over values and morals is disgusting. I’m so glad I stopped shopping here and hope the word gets out.

It was our first time there, we aren’t from the area but stopped by after my birthday dinner. It was a very nice atmosphere and Jael helped us right once we walked in. The process was very easy. We ran into an issue with one of the products being sold out and he helped us as the register. Overall, great experience and would come back.

Great Service..Excellent Staff.. extremely knowledgeable and helpful, it’s the only place I will go back to,… Highly Recommended!! Vince

Sometimes I want to discuss things, sometimes I don't. Today was a quick in--quick out kind of day, and it was great! This is my first visit since the change to Fluent. The vibe is chill, the staff appear nice and helpful, there is no blasting music (the loud sound-averse thank you.) Will keep them in mind for my next rounds of needs.