Cloud 9
About Cloud 9
Anchored at 1703 North Capitol St NE, this Northeast Washington dispensary keeps a tight daily schedule of 11 AM to 9 PM and pulls a 4.9 rating across 145 reviews. Customers praise the selection and call out a smooth medicinal card application process, which sets it apart from neighbors that focus only on recreational gifting models. Staff get specific mentions, including a budtender named Subi, for explaining options without pressure. Not every visit lands well. One detailed negative review describes a defective vape pen and a manager who declined a return, so save receipts and confirm policies before leaving the counter. The store itself earns marks for cleanliness and stock depth. For shoppers near Eckington, Bloomingdale, or anyone coming off the Red Line, the North Capitol location is an easy drop-in. Hours stay the same all week, which makes planning simple. Bring patience for first visits and ID requirements typical of DC cannabis retail.
- Smooth medical card process
- Clean well-stocked sales floor
- Consistent daily 11-9 hours
- Knowledgeable budtenders on shift
Photos
Business Details
- Address
- 1703 North Capitol St NE, Washington, DC 20002, USA
- Area
- Northeast Washington, Washington
- State
- District of Columbia
- Phone
- (202) 977-5991
- Int'l Phone
- +1 202-977-5991
- Website
- c9weed.com
- Category
- Cannabis store
- Status
- Open
- Google Maps
- View on Google Maps
Opening Hours
- Monday11:00 AM – 9:00 PM
- Tuesday11:00 AM – 9:00 PM
- Wednesday11:00 AM – 9:00 PM
- Thursday11:00 AM – 9:00 PM
- Friday11:00 AM – 9:00 PM
- Saturday11:00 AM – 9:00 PM
- Sunday11:00 AM – 9:00 PM
Amenities
Customer Reviews
I rarely leave negative reviews, but my experience at Cloud 9 Dispensary was extremely disappointing. When I first visited, the customer service was great, which is why this situation was so frustrating. I purchased a vape pen that stopped working after only three days, and it was still completely full. When I returned to the store, the manager refused to offer a refund or replacement and told me I had to wait a week. During the conversation, he even dismissed the issue by referring to it as my “little $40,” which felt very unprofessional and disrespectful. I consider myself a calm and pleasant customer, but I had to go back and forth arguing just to be heard about a defective product I had barely used. Good customer service should continue after the sale, especially when a product clearly fails so quickly. Based on this experience, I cannot recommend this location.
Very informative, fret customer service. Clean and well stocked dispensary.
First time experience and exploring was amazing 🤩 I loved the energy, smelled amazing and variety for the Win!!
Subi is always very helpful and knows the brands, the profile of the product, and looks out for customers who need assistance! He is the best, come see him and you will have an elevated experience.
Cloud 9’s service was exceptional! Excellent selection. Easy medicinal card application process. Thank you, Subi!
Frequently Asked Questions
- What are Cloud 9's daily hours?
- The dispensary runs 11 AM to 9 PM every day of the week, which keeps the schedule predictable for regulars.
- Does Cloud 9 help with medical cannabis cards?
- Yes. Multiple reviewers specifically praise an easy medicinal card application process handled in-store.
- How is the customer service?
- Most reviews highlight informative, friendly staff. A handful describe disappointing returns experiences, so confirm warranty policies on hardware before buying.
- Where exactly is Cloud 9?
- At 1703 North Capitol St NE in Northeast Washington, close to Eckington and Bloomingdale and reachable from the Red Line.