Ponderosa Dispensary Glendale
About Ponderosa Dispensary Glendale
Tucked into the Peoria Crossing area at 9240 W Northern Ave, Ponderosa Dispensary Glendale is a Cannabis store that pulls in big traffic and big feelings. The 4.4 rating across 1,131 reviews tells the story: most shoppers leave happy, especially when assistant manager Daniel is around to smooth over vendor cartridge issues. But the loyalty program is a flashpoint. Several reviewers mention promised freebies and stamp-card deals that didn't get honored at the counter, and that sting comes through loud in their write-ups. If you're walking in for the first time, get clarity on any promo before you pay. The doors open at 8 AM and don't close until 10 PM, every day of the week. That means early-morning Glendale shoppers and after-dinner browsers both get the same window. Selection runs the usual Arizona menu of flower, vapes, and edibles. Service can swing based on which budtender you draw, so the regulars have favorites.
- Daniel resolves vendor issues well
- Open 8 AM to 10 PM daily
- Mixed feedback on loyalty deals
- Convenient Peoria Crossing location
Business Details
- Address
- 9240 W Northern Ave #103B, Glendale, AZ 85305, USA
- Area
- Peoria Crossing, Glendale
- State
- Arizona
- Phone
- (480) 289-9333
- Int'l Phone
- +1 480-289-9333
- Website
- pondyaz.com/?utm_source=google_my_profile&utm_medium=free&utm_campaign=glendale
- Category
- Cannabis store
- Status
- Open
- Google Maps
- View on Google Maps
Opening Hours
- Monday8:00 AM – 10:00 PM
- Tuesday8:00 AM – 10:00 PM
- Wednesday8:00 AM – 10:00 PM
- Thursday8:00 AM – 10:00 PM
- Friday8:00 AM – 10:00 PM
- Saturday8:00 AM – 10:00 PM
- Sunday8:00 AM – 10:00 PM
Amenities
Customer Reviews
Tldr: worst service and I'm tired of absorbing the cost of your POOR PERFORMANCE! I'm so tired of being told they don't have what I came in for when I looked at the menu on my way inside the store and then given a "substitute" that is GARBAGE. DO NOT TRUST ANY BUDTENDERS! Once a month average this happens and they always try to rush me out the door so I don't notice. I even tipped the budtender but I deserve my money back after this crap, YET AGAIN! "Call us when there's a mistake" but no answer. Done with this place.
I had a great customer service experience thanks to Daniel, the assistant manager, who helped me resolve an issue I experienced with one of their vendor’s vape cartridges. He was professional, patient, and genuinely understanding of the situation from start to finish. Daniel took the time to listen, made sure the problem was addressed properly, and handled everything with a positive and respectful attitude. This level of customer care is exactly why I love this dispensary. It’s the only place I’ve brought my business for the past year, and experiences like this continue to reinforce that decision. The staff is always helpful, knowledgeable, and committed to making things right when needed. I’ve recommended this dispensary to others before, and I will absolutely continue to do so. Thank you, Daniel, for turning a frustrating situation into a positive experience.
This place was cool at first. My husband and I came here often, but after today, I’m not sure we’ll ever be back. Last time my husband went in, he was promised a free half ounce on his next visit. We were told by the budtender that on the 3rd visit and 3rd purchase of a half ounce, you’re supposed to get a free half ounce. However, today when my husband went in and asked about the free half ounce he was promised, everything changed. Long story short, he was denied and treated like he was a problem instead of a loyal customer, the kind of treatment black men unfairly face far too often. It was disrespectful, unprofessional, and completely unnecessary. He was given a free 8th sure but that's not what was promised. After being regular customers, this is the experience that pushed us away. I'm honestly considering never returning because why not honor what's being promoted? If you're not gonna honor it, don't promote it and definitely don't treat people in this manner.
I really love the flower here ! My favorite part is the budtender Ray ! He’s such a great help and so informative and knowledgeable! I keep coming back for his recommendations! He’s always on point! Always recommending the best flower and vapes . Really humble place! I really enjoy the staff and the flower the most! Capri at the front desk is so kind and inviting !
Tanya was so helpful and patient. And I haven’t been in for a minute and she still remembered me!! Great selection and great deals!!
Frequently Asked Questions
- What are Ponderosa Dispensary Glendale's hours?
- The shop runs 8:00 AM to 10:00 PM seven days a week, including weekends and holidays unless otherwise posted.
- Where exactly is the store located?
- You'll find it at 9240 W Northern Ave #103B in Glendale, AZ, inside the Peoria Crossing area off Northern Avenue.
- How is the customer service?
- Reviews average 4.4 stars across 1,131 ratings. Staff like Daniel get singled out for patient problem-solving, though some shoppers report disputes over promotions and loyalty offers.
- Is this a recreational or medical cannabis store?
- Like most Arizona cannabis stores, Ponderosa serves adult-use customers 21+ with valid ID and accepts medical patients. Confirm current programs directly with the shop before visiting.