Zen Leaf Cannabis Dispensary

EDIT: their solution was to offer me a 20% discount in exchange for me deleting my review and changing it to 4/5 stars. Absolutely disgusting business and just goes to show how fluffed up their reviews are. What a joke. Google should delete their page for falsifying reviews, and the FTC should investigate them as well, seeing as how it violates regulations against false or untrue reviews. Original: This place has consistently let me down. Giving me the wrong order Trying to scam me out of my refund / exchange that they owed me per policy. And now closing their doors early with no warning to the public because ‘they already counted their drawers’ this is hands down the worst business to deal with period. It amazes me that they’re open. Short white ginger security guard has a huge attitude issue and last thing he needs is power to exercise over somebody. I sat and listened to him basically pick a fight and smile in the face of another customer while what I think was the general manager eagerly tried to push him back into the building, all while hes STILL running his mouth to a customer who is trying to figure out why they’re closed early. This whole scene was like something out of jersey shore. The whole situation from start to finish was handled so grossly and poorly by cannabist staff. The security guard is a punk just looking for a fight and to run his mouth. The crazy thing is I even piped up and had to tell the security guard he was being ridiculous acting like a child, and all he could do was smile and give me a thumbs up while his manager shoved him back into the building. Someone needs to be fired for this. As a business owner myself i would have chained the front doors after what i just witnessed, fired everyone, and started over from scratch. Scorched earth.

I love going to this location- they are always friendly and helpful. They explain things well to help me find what I need. LOVE their Snoop on The Stoop around Christmas, too!

"I cannot recommend Tysie highly enough. I visited today looking for specific help with managing my Multiple Sclerosis, and her level of expertise was world-class. She didn't just point me to a product; she took the time to explain the different options and ensured I found the right medical cannabis for my specific needs. Navigating MS is a challenge, but Tysie made me feel heard, supported, and much more confident in my wellness journey. If you are looking for someone who is knowledgeable, compassionate, and truly understands the medical side of cannabis, definitely ask for Tysie!"

Today was my very first experience with any dispensary and I was pleasantly surprised by the ease of the process and how uncomplicated it was. Tysie was incredibly knowledgeable and very easy to talk to. Thank you for the welcoming and for helping me live my best life off of prescription medication. 💯❣️

I’ve never encountered such unprofessional and uncomfortable treatment at a business. The security guard at this location, particularly the individual with orange hair, exudes an openly hostile and, frankly, racially biased demeanor. Rather than providing a neutral and safe presence, he appears more focused on profiling people before they even enter the premises. His conduct is aggressive, inappropriate, and entirely unfit for someone in his role. Adding to the frustration, the staff at this location do not seem to follow their own stated policies. The store is advertised to close at 1:00 PM, yet I arrived several minutes before that and was still turned away, with no acknowledgment of the time or the effort I made to get there. This isn’t just poor time management; it reflects a lack of respect for customers and basic service standards. Overall, the atmosphere here is unwelcoming. The energy feels cold, judgmental, and dismissive. If you’ve ever walked in and felt uncomfortable, trust that instinct. It’s not just you. I gave this location multiple chances, hoping for a better experience, but the issues have been consistent each time. I won’t be returning, and I can’t recommend this place to anyone who expects to be treated with even a minimal level of decency or respect That said, I won’t fault the company as a whole. Other locations have been a breeze to deal with. This issue seems isolated to the Suffolk location