Bloom Labs
About Bloom Labs
On Elm Street in Old East Dallas, this Cannabis store holds a 4.8-star rating across 245 reviews, with product quality praised across the feedback. The split appears in service experience — older reviews describe positive in-store interactions, while several recent ones flag declining customer service following what some shoppers describe as new ownership or staff changes. Issues mentioned include unresponsive contact channels for shipping inquiries and one specific complaint about a rude exchange over parking-meter questions. The product itself still gets strong reviews, which suggests the menu standards have held up even as the service experience has shifted. Hours run 11 AM to 8 PM Sunday through Thursday, extending to 9 PM Friday and Saturday. The 2542 Elm St address sits in Deep Ellum, drawing walking traffic from the bars and music venues nearby. Worth a stop for the product, but set expectations on service and have your shipping questions ready in advance.
- Strong product quality
- Deep Ellum walkable
- Open until 9 PM weekends
- Established Dallas shop
Photos
Business Details
- Address
- 2542 Elm St, Dallas, TX 75226, USA
- Area
- Old East Dallas, Dallas
- State
- Texas
- Phone
- (214) 484-4422
- Int'l Phone
- +1 214-484-4422
- Website
- bloomlabsco.com
- Category
- Cannabis store
- Status
- Open
- Google Maps
- View on Google Maps
Opening Hours
- Monday11:00 AM – 8:00 PM
- Tuesday11:00 AM – 8:00 PM
- Wednesday11:00 AM – 8:00 PM
- Thursday11:00 AM – 8:00 PM
- Friday11:00 AM – 9:00 PM
- Saturday11:00 AM – 9:00 PM
- Sunday11:00 AM – 8:00 PM
Amenities
Customer Reviews
Excellent product. However, they are unresponsive when contacting them and have issues shipping. Have tried numerous times to contact them, but they refuse to respond. Bad way to run a business if they want to expand outside Dallas.
Bloom labs was friendly and respectful, and I appreciated how Jalen took the time to answer my questions without making me feel out of place. He’s the best! 🤟I picked up some gummies and I am very satisfied with results… I will be back!
Store is a whole vibe! Staff makes it fun and are super knowledgable!
Sad to see this place go down hill with customer service. New sales guy was not very helpful, poor customer service and just all around bad attitude. I almost walked out because of that alone but I already drove 15 mins to get there. My experiences before this were always so great but seems like new ownership doesn’t seem to prioritize good customer service. This will ruin your sales as the cannabis market is to inflated to have this poor of customer service. I hope things change for this place back to how it used to be.
Deserves zero stars… Do NOT give this place business (unless you want to be spoken to like you are less than human). I went in to, first, ask questions about the parking meter, to be sure that I was not tickets or towed. The guy said that he is not sure, he is not the city. I asked a follow up question “does he think that the machine takes quarters. “ He says “Like I said before, I am not the city, Read!” Read? Really? I do not live in Dallas. No reason to be so rude. Does anyone believe in customer service or human decency anymore?
Frequently Asked Questions
- What are Bloom Labs's hours?
- Sunday through Thursday from 11:00 AM to 8:00 PM, and Friday and Saturday from 11:00 AM to 9:00 PM.
- Where is Bloom Labs located?
- At 2542 Elm St in Old East Dallas, in the Deep Ellum area.
- What do customers say about Bloom Labs products?
- Product quality is consistently praised across reviews, even from customers who flagged service concerns.
- Should I contact Bloom Labs ahead of visiting?
- Several reviewers describe slow response to shipping inquiries, so in-person questions may get faster answers.