Substance
About Substance
On Crater Lake Hwy in Medford, this Substance location holds a perfect 5.0 rating across 30 reviews — a small sample size but a clean one. The shop opens 8:00 AM weekdays and 9:00 AM weekends, closing at 9:00 PM nightly. Erica and Dalton come up by name as patient, knowledgeable budtenders who walk newer customers through unfamiliar product categories like gummies. The sales floor itself gets praised for being easy to navigate and well-displayed, which matters for shoppers who want to actually see and learn about what they're buying. Pricing is described as competitive, and parking is straightforward. Recreational only, Oregon-legal, 21+ with valid ID. This Substance location is newer than the Bend stores in the chain, but the early reviews suggest the same staff training and customer-first approach are landing here. For Medford shoppers or visitors near Crater Lake Highway, it's a clean, friendly stop with a wide enough selection to handle most needs.
- Perfect rating early reviews
- Easy-to-navigate sales floor
- Patient new-customer guidance
- Competitive pricing throughout
Business Details
- Address
- 3425 Crater Lake Hwy, Medford, OR 97504, USA
- State
- Oregon
- Phone
- (541) 317-1814
- Int'l Phone
- +1 541-317-1814
- Website
- substancemarket.com
- Category
- Cannabis store
- Status
- Open
- Google Maps
- View on Google Maps
Opening Hours
- Monday8:00 AM – 9:00 PM
- Tuesday8:00 AM – 9:00 PM
- Wednesday8:00 AM – 9:00 PM
- Thursday8:00 AM – 9:00 PM
- Friday8:00 AM – 9:00 PM
- Saturday9:00 AM – 9:00 PM
- Sunday9:00 AM – 9:00 PM
Amenities
Customer Reviews
I came in looking for an alternative from my regular smoking habit of my rather good homegrown. I needed a change. I thought I might look into gummies although I know little about them. I was greeted by a friendly bud tender named Erica. She was very helpful and took the time to explain everything to me so I could understand. Afterwards and with a few recommendations she helped me find exactly what I needed. This was a great learning lesson for me and I couldn't be happier with the results. Thanks Erica!
The sales floor at the Crater Lake Substance is AMAZING. I love being able to view the products easily and see their phenomenal selection. The staff is educated, helpful, and positive vibes. Substance is always is competitively priced and easy to find parking at.
This was my first experience and I had the pleasure of working with Dalton he's very knowledgeable very pleasant to work with and I will definitely be back because of this experience so thank you!
Super friendly, super educated n all the products that they sell. GREAT PRICES!!! Never bad service and never feel over stimulated with choices. Staff will guide you in the right direction for all your needs!
Thank you Erika for being such a vibe! Love how you always help me find exactly what I’m looking for every time I come in! Your kindness & your vibes make me come back every time to shop at substance! ❤️
Frequently Asked Questions
- What are Substance Medford's hours?
- Weekdays the shop opens at 8:00 AM and weekends at 9:00 AM. All days close at 9:00 PM.
- Where is the Medford Substance located?
- The store sits at 3425 Crater Lake Hwy in Medford, Oregon.
- Is this Substance new?
- It has a smaller review count than the Bend Substance locations, but reviewers describe the same friendly, knowledgeable staff and clean store experience.
- Is it recreational?
- Yes. Like all Substance locations, this Medford store operates as a recreational Oregon cannabis dispensary. Customers must be 21+ with valid ID.