Substance
About Substance
On Empire Ave in Bend's Boyd Acres neighborhood, this Substance location has earned 4.5 stars across 272 reviews by being the kind of dispensary people drive out of their way for. The Empire team picks up curbside orders, helps customers with mobility issues, and gets called out by name in reviews for going beyond the basics. Open 8:00 AM to 10:00 PM weekdays with a slightly earlier 9:00 PM close on Sundays, the schedule covers early morning runs and late-night stops alike. The selection works for budget shoppers and people willing to splurge, which is harder to pull off than it sounds. Bend has plenty of recreational dispensaries, so what sets this Substance location apart is the consistency of small human moments customers remember months later. Heather and crew are why people post stories about feeling welcomed, not just served. Recreational only, 21+, located on the north end of Bend near major retail.
- Excellent curbside service available
- Friendly and helpful employees
- Selection for any budget
- Memorable customer interactions
Photos
Business Details
- Address
- 20365 Empire Ave Ste 140, Bend, OR 97703, USA
- Area
- Boyd Acres, Bend
- State
- Oregon
- Phone
- (541) 317-1814
- Int'l Phone
- +1 541-317-1814
- Website
- substancemarket.com
- Category
- Cannabis store
- Status
- Open
- Google Maps
- View on Google Maps
Opening Hours
- Monday8:00 AM – 10:00 PM
- Tuesday8:00 AM – 10:00 PM
- Wednesday8:00 AM – 10:00 PM
- Thursday8:00 AM – 10:00 PM
- Friday8:00 AM – 10:00 PM
- Saturday8:00 AM – 10:00 PM
- Sunday8:00 AM – 9:00 PM
Amenities
Customer Reviews
Heather and the Empire team are amazing! In the last year, I have been dealing with health and mobility issues so it has been necessary for me to use curbside service.Everybody at Empire store have gone above and beyond to help me out. Nicest people ever. Thanks so much. Awesome selection of products too. 😘
Always a great experience here, the tenders listen to what I need and get me the product needed. Definitely one of my go to spots!!!
Last summer I stopped by the Empire location after spending the day at the Ren Faire, feeling a bit embarrassed about what I was wearing. A girl who worked there noticed my shirt and complimented it, she was cute. That small moment stuck with me, and thinking about it still makes me smile months later. Kindness like that really goes a long way
All the staff is so helpful! Great prices and great product! I come every time I'm in town
They have a wonderful selection, whether you are on a budget or wanting to splurge a bit. The employees I've worked with have been friendly and knowledgeable. I go out of my way to shop here.
Frequently Asked Questions
- What are Substance Empire's hours?
- Monday through Saturday it operates 8:00 AM to 10:00 PM. Sunday hours run 8:00 AM to 9:00 PM.
- Does this Substance location offer curbside pickup?
- Reviews indicate curbside service is available and used regularly, especially helpful for customers with health or mobility needs.
- Where is Substance on Empire Ave?
- The shop is at 20365 Empire Ave Ste 140 in Bend's Boyd Acres neighborhood, on the north end of town.
- Is this a recreational or medical dispensary?
- Substance operates as a recreational Oregon cannabis store. Adults 21 and over with a valid ID can shop.