Substance
About Substance
On Division Street in Bend's Orchard District, this Substance location runs on the strength of its crew. Names like Kayla, Bonnie, Krista, Michai, Jill, and Isaac come up over and over in 4.5-star reviews, which says something about hiring and retention. Open 8:00 AM to 9:00 PM most days and stretching to 10:00 PM on Fridays and Saturdays, the schedule fits work runs and weekend stop-ins. Across 390 reviews, the consistent thread is service that turns first-time shoppers into regulars. Not every interaction lands perfectly, and a small number of negative reviews exist, but the volume of repeat customers tells the bigger story. The Orchard District location works well for anyone living east of the river or passing through on NE Division. It's also worth noting the team's reputation for solid product recommendations rather than upselling. Recreational only, 21+, and a reliable Bend stop for flower, concentrates, edibles, and carts.
- Standout team of budtenders
- Solid product recommendations
- Open early seven days
- Repeat customer loyalty
Photos
Business Details
- Address
- 1814 Division St, Bend, OR 97701, USA
- Area
- Orchard District, Bend
- State
- Oregon
- Phone
- (541) 317-1814
- Int'l Phone
- +1 541-317-1814
- Website
- substancemarket.com
- Category
- Cannabis store
- Status
- Open
- Google Maps
- View on Google Maps
Opening Hours
- Monday8:00 AM – 9:00 PM
- Tuesday8:00 AM – 9:00 PM
- Wednesday8:00 AM – 9:00 PM
- Thursday8:00 AM – 9:00 PM
- Friday8:00 AM – 10:00 PM
- Saturday8:00 AM – 10:00 PM
- Sunday8:00 AM – 9:00 PM
Amenities
Customer Reviews
Great service and tons of variety.
I absolutely love this shop's crew, really makes the experience. Kayla, Bonnie, Krista, Michai, Jill, and Isaac are all fantastic. Definitely worth stopping in, chit chat is nice, service is great, and the recommendations they have are even better! My favorite place in Bend all thanks to these guys.
Shout out to Kayla, Krista, and Michail! My three favorite homies to run into. Substance always has something that I’ll enjoy with faces that love to see me. Huge thanks to Kayla for always keeping things running smoothly, I’ve never met a more professional budtender!
The guy in the Rick and Morty hoodie is ABSOLUTELY DISGUSTING. 👎 The sales associate completely IGNORED me, was RUDE , and showed up in stained, filthy clothes with an awful odor that made the whole interaction unbearable. The experience was insulting, unprofessional, and downright gross. NEVER AGAIN. I will be taking my business elsewhere, and I strongly suggest others do the same. 🚫
Edit: they've been great since this originally was written, wanted to update Used to love this place, isn't as great as it once was, for various reasons, meanwhile everywhere else has stepped up their game... multiple visits over the past year have provided me with negative experiences, especially when compared to experiences at the same exact store in the years prior. Pro tip: don't help customers who come in after other customers, prior to helping the first customers that were already there. (Yes, they knew I came in first).
Frequently Asked Questions
- What are the hours at Substance Division?
- Sunday through Thursday it's open 8:00 AM to 9:00 PM. Friday and Saturday it stays open until 10:00 PM.
- Where is this Substance dispensary located?
- The store is at 1814 Division St in Bend's Orchard District, on the east side of the river.
- Is Substance Division recreational?
- Yes, it's a recreational Oregon cannabis dispensary. Customers must be 21+ with valid ID.
- What stands out about the staff?
- Multiple reviewers name specific budtenders by name and praise the team's friendliness, professionalism, and accurate product recommendations.