Shangri-La Medical Cannabis SuperStore - Monroe

I’m giving two stars only because the budtender and reception staff were friendly and professional. Unfortunately, the overall experience was disappointing. I placed a pre-order online and received a text confirmation stating that my order was ready for pickup. When I arrived, I waited in the drive-thru line for about 15 minutes, only to be told that my order could not be located and that I would need to come inside and place it again. For a first-time customer, that’s not a great introduction. If the issue was with the website or ordering system, it would have made far more sense to resolve the problem at the drive-thru window rather than sending a customer inside to restart the process after already waiting in line. When a business promotes online ordering and drive-thru pickup, those systems need to function reliably. Otherwise, it defeats the entire purpose of offering them. With several other dispensaries nearby that seem to manage online ordering without recurring website issues, this experience makes it difficult to justify returning. I hope management addresses the ordering system problems so future customers don’t have the same experience.

Had many poor experiences with this location, but decided i'd give them one more chance. It's the last time though because they can't get their act together. Incredibly slow staff with no urgency, and if they are even just a tad busy, you can count on waiting for close to or over an hour before you can even get past the front desk. Their location up the street is far better. Still overpriced, but a significantly better location with a much more dedicated and professional staff that doesn't keep their customers waiting while they goof off. Save yourself the time and money, and avoid this location

She was absolutely great. After being late due to a car crash, and yeah, the line might’ve been a little long, she made easy conversation with me and was absolutely delightful. She reminds me why good companies hire good people. Absolutely made my day.

Shannon really took care of me this morning. I left a satisfied customer. She was extremely knowledgeable.

Great dispensary! Large selection at good prices, even better with the veteran discount. On my latest visit, Shannon was a great budtender! Accurate, fast and friendly service. I'll be glad to get back soon. The online platform could use a little bit of work, however. Occasionally, it doesn't align with in-store selection. I've seen STIIIZY products online, despite them not being sold in Ohio. Some products' strains are abbreviated/coded, so you're not fully sure of what you're getting until you go and pick it up.