The Social - Woodbridge

I had a great experience from calling in to store by Ethan. He gave me such a great customer service experience.

Completely illegal business. They sold my friend and I products illegally, but when we went back the next day they completed denied the entire interaction. They also apparently got in trouble with police officers and bragged about it directly to me by showing me the police report. The service was extremely hostile and when I said I felt uncomfortable they kicked me out of the store. Law enforcement needs to investigate this place. Seriously. The condescension towards paying customers is beyond disgusting. It's disappointing that a business designed to elevate people's moods hires such negative, fraudulent individuals. The owner himself even keeps denying any illegal activity, which is all documented and on camera, because he knows he messed up. It's such a shame, honestly. A genuine apology for their treatment and behavior would help but it's obvious they don't know what they're doing, have a poor hiring system, and are unable to take any accountability for wrongdoing. Not the energy you want or need from this type of business. The response to this review just further proves that the store is afraid of being called out for their actions and hypocrisy. I suggest shopping elsewhere if you want to give your money to honest, hard-working people. Literally outright threatening to call the police on a paying customer and then posting photos of them online without their consent that make your case even worse because you performed a documented illegal activity and are upset about being called out is the epitome of immaturity and insecurity.

Just placed my online order and they filled it same day! Customer service is ALWAYS top tier at The Hemp Social. Staff is SUPER helpful and always letting me know what new products the store has, even give samples when they have ! It’s ALWAYS such a pleasure shopping here whether it be online or in store. Thank you hemp social team i truly appreciate you guys every order I place ..

I had such a great experience at this store! Ana was absolutely wonderful—so helpful, patient, and genuinely sweet. She took the time to answer my questions and made sure I found exactly what I was looking for. Amazing customer service like that makes such a difference—I’ll definitely be coming back!

Great local spot with a ton of variety. Ana always assists me and is happy to educate me on the latest inventory and trends. If you are local to Woodbridge this is a must stop!