Root 66 Dispensary – Wentzville, MO

Absolutely love this spot theyre so helpful and kind with helping me find and select products

Website does not reflect pricing in store. If the site is wrong, you should honor a $10 difference as opposed to asking your customer to pay more due to your error. The website hasnt even been corrected after they acknowledged the error. Pretty shady tactics going on at this location. Update: I tried reaching out to the email as instructed, but the address cant be found. What a joke.

Attempted to call and was hung up on four times. Awful customer service - go right up the road to Missouri Wild Alchemy. They at least know how to properly treat customers. Would give less than one star if possible. Wish I could attach recorded calls because they have to answer the phone, fulfill orders and provide said order to customer. Very simple job but avoid if you want to be ignored and treated poorly.

Super shady rewards—they love to promote them but don't like to have them redeemed. The latest was a $20 off $50 that “went out to everyone by mistake”. I have quite literally had an employee tell me that they’re “not supposed to ask if people are in the rewards program” Why even have one 🥴 after reading the other reviews looks like a lot of people in our community feel like y’all are running a shady little business over there, trying to get people in the door with your coupons —and then not honoring them. That’s a shame ☹️*. edited —yall are wild if you think you discounted my products $50 on my last purchase & also HOW IS THAT RELEVANT? You lost me as a customer, I’d rather travel to LSL where I feel better about spending my money. It’s a shame so many other people are experiencing the same thing & yall are just fine deceiving people to get them in the door with “promos & deals” you aren’t planning on honoring.

DO NOT I REPEAT I do not recommend this shop WE GOT A COUPON THAT STATES we miss you $10 off AN order is placed we drive out of town 2nd time ever So they refuse the we miss you $10 off said that coupons were accidentally SHOWING ON THEIR STORE APP route 66 app it wasn't a first time IT was a WE MISSED YOU well he said we were just in there which wasn't true it had been weeks ago A BUSINESS offers a coupon says redeem at store the company don't honor it That's fine you lose customers that way WE WILL NEVER EVER GO BACK instead of winning a customer over they sour customers out HELLO there are ships everywhere not the only place to do business with Absolutely the worst customer service out if all the shops I have been to Spend your money where they treat you right Not false advertising or at the least BAIT AND SWITCH with a coupon I screenshot the coupon and will provide after filing a complaint with the BBB Sure it won't be the first one filed with clearly bait and switch not honoring a advertised deal clearly showing simply click redeem it states show at store we did we were refused Sorry no tip no purchase LOST customers Not a problem moving onto a new HONEST LOCATION with no false coupon rugpulks just to try to chisel an extra $10 from the customer Sorry walked out no purchase Redeemed points to get a free item ( they were out of 200 point items ) so got 100 points item limit one but didn't have the 200 point prize Just another example of a company trues their best to not honor offers advertise a free product 200 points then don't stock it Very professional If you want a ride staff who loves refusing coupons go here if you want a flexible reputable company then go elsewhere I'm not recommending If I could give a zero start I would because they deserve it wasting people's time money and gas Newsflash GREEN RELEAF IN TROY has 3 DISPOSABLE FOR $99 not $120 like route 66 which is standard rate on 3 Went only due to coupon they refused to and even manager wouldn't honor Literally all the prices are way overpriced minus the 3 cartridge deal which is standard Everything else 1.5 times higher than others