Terrabis Medical and Recreational Marijuana Dispensary O'Fallon

Ayana was working the drive through. They were super sweet and quickly got me taken care of. They also let me know about the rewards I had and asked if I wanted to use them. I appreciate a friendly staff so much!

Employees are very nice but their system is set up in a way that if there's any complications on their end. They will send you away and be kind of shitty about it.In my experience. Today I went to their website and I ordered a jar of weed and some strong edibles. They made a mistake and just sold me twice as much weed as I wanted with none of the edibles. I don't hate this location, but if they're going to stay profitable, they absolutely have to work with their customers which they unfortunately have not made any effort to do so . My options were to get refunded for a product that I didn't order and id have to wait sometime in the next week or 2 to receive the refund that was a result of their mistake. That or just keep my mouth shut and deal with it

i was a walk in customer and met Tim at the check out. he was SO kind and friendly. I can’t say enough about terrabis as I have family who works at another location, but Tim is the perfect example of an employee you want to represent your company! I will be back and I will be asking for Tim!!!!

I was in the other day and Ayana helped me out. She was incredibly friendly and an absolute help. She hoped to guide me finding the right product and pointed me towards a couple of others that I was very impressed with. She was so sweet and absolutely gorgeous, I hope I get to see her again

Poorly managed in the evening hours. I came there at 8:40 to pick up my order through the drive thru because I'm in a wheelchair. There were 4 cars ahead of me. One employee came out to direct traffic in the parking lot. Whoever they had working the drive thru was exceptionally slow to the point where 4 cars took 20 minutes. I got to the window at 8:59 and they took my ID at 9 only to come back 1 minute later and say they're closed. They knew they were closing when they were directing traffic. Instead of wasting everyone's time in the drive thru that waited for 20 minutes for nothing, good customer service would've been taking care of the 2 cars that were left before closing. Only thing the worker could say when I asked well why were they directing traffic and not just telling us to leave was "i wasn't out there so I don't know" "I don't let things bother me that I can't control" the kid was just ready to be off work. I wouldn't do business with a company that treats customers like that. You know who doesn't do that to customers? Proper. That's who i would spend my money if I were you.