Rootdown

4.8 (74)
Cannabis store Jackson

About Rootdown

Sitting on Lakeland Drive in Jackson, Mississippi, this Rootdown location pulls a 4.8-star rating across 74 reviews. Budtenders Liz, Allison, and Casee get repeat shoutouts from regulars for friendly, helpful service, and customers mention the Rootdown rewards program as a reason to keep coming back month after month. Staff walks new patients through the online portal so they can track their flower limits, which is a useful touch for Mississippi medical cardholders managing their monthly allotment. Hours run 10 AM to 7 PM Monday through Thursday, 10 AM to 8 PM Friday, 9 AM to 7 PM Saturday, and noon to 5 PM Sunday. Some critical reviews flag inconsistent service compared to other Rootdown locations, so experiences can vary from one visit to the next. Worth a visit for the rewards and the regulars who keep showing up week after week.

Customers mention:
  • Rootdown rewards program for regulars
  • Friendly, named budtender team
  • Help navigating patient portal
  • Convenient Lakeland Drive location

Business Details

Address
1667 Lakeland Dr, Jackson, MS 39216, USA
State
Mississippi
Phone
(601) 420-4208
Int'l Phone
+1 601-420-4208
Website
rootdownms.com/dispensary-locations/jackson-lakeland-dr
Category
Cannabis store
Status
Open
Google Maps
View on Google Maps

Opening Hours

  • Monday10:00 AM – 7:00 PM
  • Tuesday10:00 AM – 7:00 PM
  • Wednesday10:00 AM – 7:00 PM
  • Thursday10:00 AM – 7:00 PM
  • Friday10:00 AM – 8:00 PM
  • Saturday9:00 AM – 7:00 PM
  • Sunday12:00 – 5:00 PM

Amenities

Payment
  • Debit cards
Parking
  • Free parking lot
Accessibility
  • Wheelchair accessible entrance
  • Wheelchair accessible parking
  • Wheelchair accessible restroom
  • Wheelchair accessible seating

Customer Reviews

Lorrie Giordano

Great service as always. Bud tender was so helpful and helped me understand the portal to see how much flower I still had available. Above and beyond at this place

Ruby Wilson

Did not like the service especially compared to Lakeland and Canton! Not enough knowledge about the products! Treated bad when asked about Lexi and a couple of other ex employees! Always trying to sell u on what they like! Will NOT BE GOING BACK

Tiffany Easterday

Happy Holiday's to My Girls @ ROOTDOWN!!! No matter the day, they have you covered!! LIZ, ALLISON & CASEE, You guys are the best!! Always Friendly, Always Helpful!! Rootdown Great Rewards, Great Prices & Great Products!

RB

I visit this Rootdown for my meds when I'm on this part of town. It's always a pleasure dealing with staff. Very knowledgeable and have helped my wife and I so much with the guidance towards the proper medicine and right dosage.

Leroux Leroux

Please put signs up (where we can see) that say not to be on our phones... I usually conduct many transactions here because they provide a really great atmosphere. The service is swift and they have some of the sweetest staff members with great products. However, I felt extremely disrespected during my last visit. During my checkout, one of the staff members told the other staff member (right in front of me) to not allow customers in the back if they're on their phone. She was saying this in reference to me and yes, I had someone on my phone. However, I was not being obnoxiously loud and I never took my focus off the staff. Now, I do completely understand that companies have procedures and guidelines that must be followed. However, she could have directly told ME that and I would have listened to her. I felt that was she was being intentionally rude, so I won't be returning. Thanks for the previous great service though.

Frequently Asked Questions

What are the hours?
Open Monday through Thursday 10 AM to 7 PM, Friday 10 AM to 8 PM, Saturday 9 AM to 7 PM, and Sunday noon to 5 PM.
Where is this Rootdown location?
The shop is at 1667 Lakeland Dr in Jackson, Mississippi.
Is there a rewards program?
Yes. Reviewers mention Rootdowns rewards program as one of the perks of being a regular.
Does staff help with the patient portal?
Yes. Budtenders walk customers through tracking their flower limits via the online portal.