Sanctuary Medicinals Woburn

⭐️⭐️⭐️⭐️⭐️ Great store, great crew, great selection — definitely a great experience every time I step into Sanctuary Medicinals in Woburn, MA. The staff is welcoming, knowledgeable, and genuinely good people. Big shoutout to the big boss Jayke for the warm welcome and allowing Gily Essentials to spread its wings 🪽 much respect. And Zac the budtender — beyond great. Humble energy, solid vibes, nothing but love. Much appreciation to the whole team for always keeping it professional and positive. Also — check out my flyer in-store! 📚Gily Essentials Cannabis Coloring Books For All adults. Scan the QR code to order my books online find us on Amazon & Lulu Bookstore and please follow us on IG and all social platforms: @GilyEssentials Love & respect to the entire staff. 💚 — Gily Essentials ✍️

Incredible interior design, welcoming and friendly atmosphere. A bit crowded in the small parking zone but totally worth it to get inside and be handled by the wonderful staff. The cheery and helpful nature of Sage, the bud tender who helped me pick up my pre-roll order, made my experience one id happily do again. Plenty of people seek out these places to help alleviate pain and stress, and I'm so glad that they employ people like Sage who can make, what might be an intimidating experience, into a wonderful memory I can share with my friends about. Definitely coming back ♡

Giving 2 stars because I'm a loyal customer and u guys answer the 5stars. What about us loyal customers who have complained and nobody is listening. They make them loose and twisted to much on top and bending. I have a black maple with a futurola cone. This is about the 3rd or 4th time I said this. I also tried contacting them and nothing.

Nicole was so friendly and helpful! Not only did she tell me about the bundles she also signed me up for rewards! Ill definitely be back!

Subject: A Loyal Customer Deserves Better I have been coming to your business for years because I trusted the service, the people, and the product. This week that trust was broken. I purchased an ounce of ground flower and within ten minutes I knew something was wrong. The taste was disgusting, moldy, basement like, and not the quality I expected. Out of respect I did not ask for a refund. I asked for a simple exchange. Instead of care I was dismissed. The manager did not listen, did not try to understand, and finally hung up the phone on me. For a loyal customer who has supported your business for years that is not just disappointing, it is disrespectful. Policies matter, but great businesses know that protecting their reputation also means protecting their customers, the ones who come back time after time. It is easy to see when someone abuses returns. But when a regular customer raises a concern once in a blue moon the right response is not to hide behind policy. The right response is to use common sense and respect. That day I was given neither. Instead of leaving reassured I left frustrated, with a sour taste that went far beyond the product itself. I hope this message is taken to heart and not brushed aside. Customer service is never just about rules. It is about relationships. And right now mine with your business feels broken.