Theory Wellness - South Portland Dispensary
About Theory Wellness - South Portland Dispensary
Right off Maine Mall Road, this Theory Wellness location carries a 4.3 rating across 305 reviews. The space gets steady praise as a beautiful store, and most customers describe staff as easy-going and helpful with both product and accessory questions. Pricing is competitive, the product menu is broad, and the rewards setup gives spending power back to regulars including free Hi5 cases on larger orders. Return policy is a sticking point in some reviews, with at least one customer flatly refused a return on a recent accessory purchase. That's worth knowing before buying expensive non-flower items. Hours are 9 AM to 9 PM Monday through Saturday and 9 AM to 8 PM Sunday, which is one of the wider windows in the area. As part of a regional chain, Theory brings consistent branding and inventory that some customers prefer over single-location shops.
- Beautiful, polished store
- Strong product selection
- Easy-going helpful staff
- Wide daily hours
Business Details
- Address
- 198 Maine Mall Rd Ste 100, South Portland, ME 04106, USA
- State
- Maine
- Phone
- (207) 707-1626
- Int'l Phone
- +1 207-707-1626
- Website
- theorywellness.org
- Category
- Cannabis store
- Status
- Open
- Google Maps
- View on Google Maps
Opening Hours
- Monday9:00 AM – 9:00 PM
- Tuesday9:00 AM – 9:00 PM
- Wednesday9:00 AM – 9:00 PM
- Thursday9:00 AM – 9:00 PM
- Friday9:00 AM – 9:00 PM
- Saturday9:00 AM – 9:00 PM
- Sunday9:00 AM – 8:00 PM
Amenities
Customer Reviews
I purchased an accessory piece less than a week ago and was flatly refused a return, despite reaching out promptly. When I tried to explain my position, staff literally talked over me. Not interrupted—talked over. It was clear they had already decided they didn’t care what I had to say. Plenty of other dispensaries — do yourself a favor and go to one of them. Just stay away.
I spoke to my Bud Tender and informed him that last time I was in, I ordered screens but received an empty package. He replaced what I did not receive last time. I was also offered free cases of Hi5 due to the amount I spent on my order. I am very happy with the warm welcome I always get when walking into the store. The customer service is up and above the best I have had. Thank you very much!
Beautiful store, the employees are very easy going and extremely helpful. Prices are great, the product is great, and the employees are great. I will definitely recommend to my friends !
As always, my experience is fabulous!! Everyone is super friendly and helpful
Good selection, decent prices. Ordering platform was not helpful. Attempted to pre-order at 8pm, as I live a distance and wanted to ensure that my items would be ready. The system would not process my request. If your business turns off ordering at a certain time, it would be helpful if that was published on your website.
Frequently Asked Questions
- What are Theory Wellness's hours?
- Monday through Saturday hours are 9 AM to 9 PM. Sunday runs 9 AM to 8 PM.
- Is there a rewards program?
- Yes. Regulars mention free cases of Hi5 on larger orders and warm customer service on rewards questions.
- Where is the shop located?
- Theory Wellness is at 198 Maine Mall Rd, Suite 100 in South Portland, near the Maine Mall corridor.
- Can I return accessories?
- Return policies on accessories have drawn mixed reviews. Confirm at purchase if you might need to return a non-flower item.