Star Buds Cannabis Dispensary Riverside

Esmeralda was vibey and took care of me real quick. I had payment problems and forgot my card in my car. She was patient and waited for me to get the proper money into my card and make the payment and she even got me some coupons for my next few visits. I got two drinks lemonade flavored one hash and one regular and she was extremely helpful and would 100% visit again!

I can’t say enough about Alex!!!? They’re all great, but Alex is the only one that ALWAYS gets my order perfect! He takes special care and I feel that bond. He is amazing.🥰🥰🥰

Great service and always greeting everyone that walk in. It's a very friendly environment to shop for whatever you want or need. They answer every question asked with a lot of knowledge. Thanks to Ernesto for taking care of me today. Great down to earth guy.

Esmeralda is fantastic! A little over a year ago when I started coming to this store she was one of the first people who helped me out. Since then I have only continued to learn and explore more products and I don’t always get Esme but when she isn’t helping me out she is always smiling and spreading love. I will continue to make this store my main go to and if anyone needs someone to go to, everyone there is great but you can’t go wrong with Esmeralda. Stay up everyone!

Normally they give good service, but this last visit was extremely disappointing. I went in with a friend of mine in order to pick up an order. We did not have a medical card issued at the time, and the order placed was for 3oz of product. At the time, we were unaware of Illinois law and the purchase limit. As we went to pick up the order, we talked to an African american woman with fluffy and curly hair, who let us know that they'd be unable to complete our order due to my friend ordering over the state's limitations, and would have to take off product to reduce it. However, how it was handled could have been done better; the woman essentially only gave the option where we would end up losing two ounces in our purchase, instead of offering smaller portions to make it as close to the order we wanted as possible; essentially, it felt to us like she was just trying to get us to do the quick and easy solution so she can move on with the next customer instead of genuinely assisting us with the issue with a amicable best solution. At the end of it, my friend got confused, overwhelmed, and ultimately almost didn't get any of the product he needed for his condition. I decided to attempt to at least get one ounce for him so we didn't take a ride share for nothing, and my friend waited outside, not wanting his condition to cause any problems. When I did, I was told they'd 'have to check if the product is still in stock since they immediately canceled it', and that I had to make an account for me, which caused a delay. My friend was still waiting outside, in 13°F weather during this time. In summary, there was miscommunication, we didn't think our needs were met properly nor handled in an amicable way, and we had a bad time accompanied with the bad weather. Please train your cashiers on ways to be flexible with customer needs; and if you are, please retrain the cashier we had our miscommunication with to ensure her solutions are clearly conveyed and understood by the customer.