Zen Leaf Cannabis Dispensary

Cesar and the rest of the crew are always attentive and caring; providing excellent customer service. Cesar helped to bring my balance down so I could pay with cash. I only had $50 on me. 🥰

Hi! I’m a frequenter of this Zenleaf and truly enjoy the staff at this location. The only complaint I have is that medical patients are not truly prioritized. Very frequently when I come in as the first medical guest, there are three or more recreational users seen before me. I don’t like to make reviews, but this has happened now many times with many of the staff so I wanted to make a small comment. It’s just a little bit difficult for some of us with more intense medical needs to wait, which is why I always look for a medical dispensary. Other than that, this place is lovely and I recommend it. The staff is pleasant and well-educated. The place is well-kept. Just please see medical patients first if this is truly a medical dispensary :)

Zero sense of urgency. Employees having chit chats while the line is out the door. ONE CASHIER Third visit and every time the line is out the door, go elsewhere.

Once again, I’m here to complain about the incredibly long lines. I’m not sure if this location has a high attrition rate or if management is intentionally cutting hours, but anytime after 5 PM there are usually only two people working the counter occasionally three at most. Placing an online order which is called “express pickup” doesn’t actually save any time. Medical patients and premium “Cabbage” members are automatically given priority, with their own dedicated lines, allowing them to bypass the express pickup line entirely. As a result, even if there are 10 people waiting for express pickup, a medical patient or premium member can walk in and be served immediately. What should be a quick pickup for a single item regularly turns into a 20–30 minute wait, and sometimes as long as 45 minutes. The system feels poorly managed and defeats the purpose of online ordering and express pickup altogether. The cashier staff is extremely friendly and know their workflow quite well. This is simply an ongoing staffing issue with 8-9 total cashier stations but staffed by 2-3 people max serving a ratio of 10-15 customers at all times leading to 30-45min wait time for pickups.

I placed an order online for express pickup. I get in the store, there's only two people at the register, 6 people in line, and each transaction is taking 5-9 minutes because of conversation. I only came here because I had a promo. Other workers came out to conversate and not ring people up, didn't apologize for the wait, nothing. Whats the point of ordering and paying ahead for "express pickup" when there is NOTHING express about it. False advertisement and misleading information to bring people in. I'll only be using them for when i get a promo or discounts. Not my preferred store, nor would I come here for convenience. Just not worth it. And to top it off, there was a qr code to download the app, but apparently the app doesn't work in "illinois" how convenient...