Ascend Cannabis Dispensary - Collinsville
About Ascend Cannabis Dispensary - Collinsville
Sitting at Eastport Plaza in Collinsville, Illinois, this Ascend location holds a 4.5-star average across more than 900 reviews. Daily hours run 8 a.m. to 9 p.m. seven days a week. The shop serves Illinois recreational and medical customers, and budtender Lauren gets named for thorough price-checking and patient walk-throughs of available options at the counter. That said, customer feedback is more mixed here than at some neighboring shops. Complaints include slow email responses from customer service, an empty disposable vape that took weeks to resolve, and prices that some shoppers find high relative to product quality. If you're a medical cardholder, expect the staff to handle your pricing carefully. The Collinsville location sits across the river from St. Louis, making it a common stop for Missouri shoppers crossing into Illinois for the larger range of products allowed under Illinois cannabis law.
- Lauren checks all prices
- Customer service can be slow
- Cross-river from St. Louis
- Open daily 8 AM to 9 PM
Business Details
- Address
- 1014 Eastport Plaza Dr, Collinsville, IL 62234, USA
- State
- Illinois
- Phone
- (312) 535-3905
- Int'l Phone
- +1 312-535-3905
- Website
- letsascend.com/locations/illinois/collinsville
- Category
- Cannabis store
- Status
- Open
- Google Maps
- View on Google Maps
Opening Hours
- Monday8:00 AM – 9:00 PM
- Tuesday8:00 AM – 9:00 PM
- Wednesday8:00 AM – 9:00 PM
- Thursday8:00 AM – 9:00 PM
- Friday8:00 AM – 9:00 PM
- Saturday8:00 AM – 9:00 PM
- Sunday8:00 AM – 9:00 PM
Amenities
Customer Reviews
I said my Budtender was good (3 Stars). Good should be (4 Star). Definitely room for improvement with her attitude. I enjoy four star when I spend good money. She acted put out by any question or comment.
I really like Ascend alot. They helped with the medical card process start to finish. Adam is awesome and Jonathan is my fav barista,lol...he's friendly and really cool. Easy to chat with,.go in...See for yourself!!!
Always a delightful experience, but this was the best experience. He was upbeat and even at the time of purchase which was pretty close to the time of closure, Logan was pleasant. I felt good about my purchase, and had all smiles as I left the facility.
I'm a Medical card holder and had Lauren helping me, she was very helpful and knowledgeable. I had a very enjoyable experience with her, she also checked all prices for me which I appreciated. The computer system was acting up on scanning and the Manager was needed to enter two types of product and he was very nice also!!! So very impressed with Lauren and Ascend!!!
High prices with low quality products. I purchased a disposable pen that was empty. I was given a card to reach out to customer service via email unable to get help in person. I send the email with photos and do not hear back for 3 weeks. I called and they stated they never check that email and it isn’t the correct one and I needed to resend and file a claim. 3 weeks later I finally am able to reach somebody via email who applies credits to my account. Miscommunication with customers and within themselves.
Frequently Asked Questions
- Does Ascend Collinsville serve medical patients?
- Yes, the dispensary serves both medical cardholders and recreational customers under Illinois law.
- How responsive is customer service?
- Several reviewers report slow email responses for product issues, sometimes taking weeks to resolve.
- Where is the location?
- It sits at 1014 Eastport Plaza Drive in Collinsville, Illinois, across the river from St. Louis.
- What are the daily hours?
- The dispensary is open daily from 8:00 AM to 9:00 PM, including weekends.