Village Bucktown Dispensary

Consistently excellent service and a fantastic product variety. Always a smooth, welcoming experience here!

I’ve been a loyal customer of this shop for quite a while, which makes this review especially disappointing to write. Unfortunately, the customer service has gone downhill in a big way. On multiple recent visits, the atmosphere has felt tense and unwelcoming. Staff members come across as irritated or dismissive, as if customers are inconveniencing them by asking basic questions. I understand everyone has off days, but when it becomes a pattern, it’s hard to ignore. What’s most frustrating is the hostility in the tone and body language — eye-rolling, short answers, and zero effort to provide guidance or recommendations. As someone who has supported this business consistently, I expected at least a baseline level of professionalism and courtesy. There are plenty of options out there, and customer experience matters. I truly hope management takes a closer look at the culture in the store because longtime customers like myself shouldn’t feel uncomfortable walking in the door.

Ive been to literally every single dispensary both near and far from bucktown, and Village is far and away the best and it’s not even close . 1- the staff . They know their stuff. And singling out Mel and Mario as amazing ppl is unfair to the rest because every staff member is incredible . They treat u like a real friend and I consider them as such — 2- they do cool stuff. They have events and pop ups and movie nights and on and on . They are active in the community and it shows. 3- location and lot is perfect in comparison to literally anyone else 4- oh they also have weed. Duh. That’s pretty cool lol and prices are solid with cool specials all the time . - final take - if ur a weed expert, stop in and talk shop - they aren’t just cashiers - or u know nothing, just tell them and they will walk u through it . Amazing place with amazing ppl. If everyone had this staff the world would be so much happier .

Had a GREAT TIME at the meet and Greet for WU-TANG Members Ghostface Raekwon Method Man and Inspectah Deck. The staff here are absolutely amazing! Very caring and patient! I'm also enjoying the RSO that I purchased. It helps with my chronic pain. Would highly recommend this dispensary

Back to you with another dope dispensary! I’m still new to Chicago, so exploring neighborhoods is my favorite pass time. I’ve had my eye on Bucktown recently, as I can see myself living there or opening a business. Friends of mine gave me coupons for Village but didn’t make it down before they expired. However, I went out for a stroll yesterday and decided to grab some bud (can never have too much). I loved my whole experience from walking in to walking out. Something about it felt accepting and easy. I always pay attention to how I’m greeted, the display set ups, the music, the customer service and the transaction process when it comes to dispo’s. 10’s across the board for me!!!! 🏆🏆🏆 Shoutout to Melanie and Natiana for helping me out and making it fun ✨ I will happily drive from Evanston to come see them!