Surterra Wellness
About Surterra Wellness
Surterra's Lake Hollingsworth location on Florida Ave S in Lakeland holds a 4.7-star average from over 550 reviews. Open 9 AM to 8:30 PM Monday through Saturday and 11 AM to 6 PM on Sundays, the shop fits into the neighborhood with a calm, welcoming feel that regulars say is its signature. Budtenders Dawn, Becks, and Miss Kitty get repeat shoutouts for taking time with patients dealing with pain conditions, walking them through products without rushing, and following up on past visits. Patients with chronic pain mention that staff really listen and explain what each product is supposed to do rather than pushing whatever has the highest margin. Add-on suggestions are framed helpfully (pointing out deals rather than upselling). Surterra is part of the Parallel cannabis network in Florida, with house-brand flower, vapes, edibles, and tinctures. For Lakeland MMJ patients who want a calmer shopping experience, this Lake Hollingsworth spot delivers.
- Calm, welcoming neighborhood feel
- Staff really listens to patients
- Helpful deal suggestions at checkout
- Good for chronic pain consultations
Business Details
- Address
- 1222 Florida Ave S, Lakeland, FL 33803, USA
- Area
- Lake Hollingsworth, Lakeland
- State
- Florida
- Phone
- (850) 391-5455
- Int'l Phone
- +1 850-391-5455
- Website
- surterra.com/dispensaries/lakeland/?utm_source=GMB&utm_medium=organic&utm_campaign=FL-Lakeland
- Category
- Cannabis store
- Status
- Open
- Google Maps
- View on Google Maps
Opening Hours
- Monday9:00 AM – 8:30 PM
- Tuesday9:00 AM – 8:30 PM
- Wednesday9:00 AM – 8:30 PM
- Thursday9:00 AM – 8:30 PM
- Friday9:00 AM – 8:30 PM
- Saturday9:00 AM – 8:30 PM
- Sunday11:00 AM – 6:00 PM
Amenities
Customer Reviews
⭐️⭐️⭐️⭐️⭐️ Dawn at Surterra provided absolutely outstanding customer service! She was incredibly friendly, knowledgeable, and took the time to really listen to what I was looking for. She explained everything clearly, answered all of my questions, and made the entire experience easy and enjoyable. You can tell she genuinely cares about helping customers and making sure they leave happy. Because of Dawn, my visit was a 5-star experience from start to finish. I’ll definitely be coming back and highly recommend asking for her if you visit.
Truly can’t speak high enough about the lakeland location itself and the amazing staff! John especially has been incredibly helpful and knowledgeable on many occasions when I’ve had questions or concerns. The deals are always great and there is something for everyone.
Always a great experience. Staff is always super friendly, helpful, and efficient. I've had just about everyone help me, but this time around Becks helped me and they were super nice and quick with my pick up order - and I always get asked if I might want to add anything which is always nice and great deals as always.
Today was the first time I bought anything here. Came to the store yesterday but the state site was down. And I met Miss Kitty who took the time to go through all of the products with me and helped me! Today I was so excited to see she was there today and helped me tremendously with trying to figure out what was going to help me for my pain as I use my medical marijuana card as medication! She was so wonderful! Her knowledge of the products and effects is so inspiring! Thank you for having such a wonderful staff whom look at the customers and help with their needs! 10 ⭐️ s for this young lady! She deserves recognition!
The staff was incredibly attentive, and Bex was absolutely wonderful! She guided me thoughtfully and gave great recommendations. The products were high quality, and I couldn’t be happier with my experience. Thank you so much!
Frequently Asked Questions
- Where is Surterra Lake Hollingsworth located?
- The dispensary sits at 1222 Florida Ave S in Lakeland, in the Lake Hollingsworth neighborhood.
- What are the hours?
- Open 9 AM to 8:30 PM Monday through Saturday and 11 AM to 6 PM on Sundays.
- Who owns Surterra Wellness?
- Surterra is operated by Parallel, a multi-state cannabis company, with house-brand flower, vapes, and edibles on the menu.
- Is this a good spot for new MMJ patients?
- Yes. Reviewers consistently mention staff taking time with first-time and chronic-pain patients to explain product effects.