Trulieve Jacksonville Dispensary

The female manager with purple hair was extremely disrespectful — not only to the employees, but to patients as well. Her attitude created an uncomfortable environment and negatively impacted the overall experience. She appeared frustrated when employees asked for help and even interfered in ways that seemed to hurt their sales. Management should be supportive and professional, and unfortunately that was not reflected during my visit. She seemed angry to have to preform her job!

I recently visited the Trulieve Jacksonville dispensary and had the pleasure of working with Jess. She was incredibly knowledgeable about the products I was interested in and took the time to answer all my questions thoroughly. Her friendly and approachable demeanor made the entire experience comfortable and welcoming. Jess clearly knows her products inside and out and genuinely cares about helping customers find exactly what they need. She made my visit seamless and stress-free. I highly recommend asking for Jess on your next visit—she's a true asset to the Trulieve team. Thank you for the excellent service!

Trulieve is awesome! They have the best selection and prices. Jackie waited on me. She deserves a raise. Prompt, friendly and professional. Five stars!

Worst location of all Jax. Wait times are insane over 15 minutes… ,they never pack orders ahead of time they will wait until you get there and pack.Unable to check in because they won’t pre pack orders. Every Trulieve in Jacksonville is better than this one. Employees are also super rude. Better off driving to the one further down beach Blvd they will have your order ready in minutes.

i try to be patient but this place has absolutely no regard for people’s time. even if you have a pick up order, it doesn’t make a difference and you’re treated like you are just walking in. I understand waits but no other dispensary takes as long as this one, so this will be my last time visiting and I will be telling everyone to go elsewhere unless they fix their system. it’s as if i’m in a place filled with sloths moving as slowly as possible. they don’t care at all. after you check in it still takes forever. I went and moved my car due to not having anywhere to park (their parking lot is awful) and it still wasn’t ready. there are currently several people in the room just waiting. i’m not sure why they have such an abysmal system but it’s clearly not working but no efforts are made to make it better. note: I had this same exact experience last time, but I don’t like leaving bad reviews so I just figured they were having a bad day so I waited once more. after this, I decided to leave one and I won’t be back. it’s so rude to just not respect anyone else’s time and there is no reason it should take so long, especially when no other dispensary has this issue.