Surterra Wellness - Medical Marijuana Dispensary | Bradenton

Ash was very friendly and knowledgeable. She recommended a product that exceeded my expectations. Very thankful for Ash. The quality products and staff are why my cannabis dollars are spent at Surterra.

Definitely my most frequented dispensary and location! Corinna is always so sweet and has such good energy! Honestly all the staff is so great. The store manager Marley is so helpful and nice and that really reflects with her staff 🤍🤍🤍

Had a delightful customer experience like always. The amazing Store Manager Marley French introduced me to the new bud tender Frankie and helped with obtaining my medication with all questions answered with a smile. Always a delight stopping at my home dispensary.

Dope place, GREAT SALES all the time plus their products are fire! Corinna was awesome help with flower very knowledgeable DONT SKIP THIS DISPO!

DO NOT CALL THEIR CUSTOMER SERVICE IF YOU GENUINELY WANT A SOLUTION TO YOUR ORDER ISSUES. This isn't a retail shop; it's a test of endurance designed to fail anyone who genuinely needs their medication. I rely on this product for severe anxiety and pain management, and due to a travel issue, I was entirely out. This was an urgent need, not a casual purchase. The overflowing line caused me to have a panic attack, I was shaking, short of breath, and sobbing. The line was so slow i had to leave due to my obligations at work. The real issue came when I phoned customer service. The woman lectured me on moral standing and the fact that “i was not entitled to cut the line” despite having placed my order as a pickup two hours prior. Then she hung up on me and told me to “have a wonderful day” when I called back I was told they would transfer me to a manager and they did not. (Note: I was not asking to skip the line, I was simply trying to explore my options for switching my order to delivery.) This establishment clearly has no process, no compassion, and no respect for patients with legitimate medical needs. They are happy to take your money, but absolutely refuse to offer a shred of customer service or human decency. If you have any anxiety issues, or simply value your time and mental health, do not set foot in this dispensary.