Shangri-La Cannabis Adult Use Retailer
About Shangri-La Cannabis Adult Use Retailer
At 359 New Britain Avenue in Plainville, this Connecticut adult-use dispensary holds a 4.7-star rating across 321 reviews. The shop runs notably long hours, 8 AM to 10 PM Monday through Saturday and 10 AM to 6 PM Sunday, which is among the longest schedules in central Connecticut. Selection covers the full adult-use menu of flower, pre-rolls, edibles, concentrates, and accessories. Budtenders Natasha, Josh, and Lexi get named in reviews for patient, detailed strain education, particularly when handling first-time visitors. Customer service feedback runs mostly positive, with first-timers specifically mentioning feeling comfortable asking questions without being rushed. The Plainville location sits on New Britain Avenue, easy to reach from Route 72 and central Connecticut corridors. For Plainville, New Britain, and surrounding-area adult-use customers who want extended hours and patient counter service, Shangri-La is one of the more accessible options in the region.
- Open until 10 PM
- Patient strain education
- Welcoming to first-timers
- Knowledgeable named staff
Business Details
- Address
- 359 New Britain Ave, Plainville, CT 06062, USA
- State
- Connecticut
- Phone
- (860) 846-8032
- Int'l Phone
- +1 860-846-8032
- Website
- shangriladispensaries.com/plainville-shop/?utm_source=google&utm_medium=organic&utm_campaign=gmb_plainville
- Category
- Cannabis store
- Status
- Open
- Google Maps
- View on Google Maps
Opening Hours
- Monday8:00 AM – 10:00 PM
- Tuesday8:00 AM – 10:00 PM
- Wednesday8:00 AM – 10:00 PM
- Thursday8:00 AM – 10:00 PM
- Friday8:00 AM – 10:00 PM
- Saturday8:00 AM – 10:00 PM
- Sunday10:00 AM – 6:00 PM
Amenities
Customer Reviews
Natasha was great! I loved her patience as it was my first visit. Her and Josh were very helpful and kind! 10 out of 10.
Let me tell you… I came in for my first time and I was kinda nervous. I scanned my id normal process and I instantly got help with Lexi! She deeply explained the strands and how the effect might be, her customer service is 100% & the BEST service I’ve had from a smoke shop in a minute. SPECIAL WORK THERE! An AMAZING associate.
Get a new sales rep. I won’t be returning to the shop because it seems like my business bothered your employees. The African-American behind your counter does not understand customer service or care about the return of your customers. I’m sure you could find someone to do his job expeditiously with a much better attitude. I only get to visit the dispensary so often And it sucks when I have the experience I did here. Also, the prices are high. My plug got better prices no bs
My first time going to this shop. The man at the front desk greeted me. I told him I had placed an order online. He had me put my license in a reader. He told me I get a discount as a first time customer. He applied the discount. He told me I could get additional discounts for the next few weeks. And that they have happy hour from 1 to 3 daily where a customer can get discounts. He was very friendly and welcoming. He buzzed me into the room where I would pick up my order. The woman at the counter, Alexandra, welcomed me. She checked my license. She got my order. She made sure I got my first time customer discount. We wished each other Happy New Year. She was very friendly. As I went out, the man at the front desk and I wished each other Happy New Year. The shop was very clean and uncluttered. It is part of a strip mall with a very big parking lot. I was very happy with the whole experience. I will be going back there.
I loved this place! I work at another dispensary in CT, and I came here back in April to check out some of the other places in Connecticut. This place is beautiful! I love the colors here, compared to other dispensaries where it’s basic white colors or tans. This is very colorful! The place is decently sized too so I didn’t feel lost, the staff is very friendly with me and we’re a help to what me and my friend were looking for that day. Plus, I love the happy hour deal! I think more places should implement something like that.
Frequently Asked Questions
- What are Shangri-La's hours?
- Monday through Saturday runs 8 AM to 10 PM, and Sunday is 10 AM to 6 PM. The weekday and Saturday windows are among the longest in central Connecticut.
- Is it good for first-timers?
- Yes. Multiple reviews specifically mention staff being patient with first-time customers, taking time to explain strain effects and answer questions.
- Where is the dispensary?
- Shangri-La Cannabis is at 359 New Britain Avenue in Plainville, CT, accessible from Route 72 and central Connecticut routes.
- Are pre-orders available?
- Adult-use customers can typically pre-order online for faster pickup. Calling ahead or checking the shop's site confirms current ordering options.