Xclusive Cannabis Dispensary

Horrible customer service is very disrespectful people at this location. Go to a different location. It’s not worth it. Watch out for all the people at this location very bad people

This is hands down the BEST dispensary in Denver! Found this place by chance 3 years ago and kept coming back! They have the most genuine staff! Plenty of inventory! The best Flower, I always let them pick out my flower and they've never failed me. Plenty of choices on concentrates, and edibles! Don't forget Joints! They have some amazing strains on joints! I always get a joint for the go! Thanks for always being that store I can count on!!! 10/10

Been going to xclusive for years with no problem, today my husband and I walk in 3 people behind the counter 2 on their phone, not one person looks up, I say hi can you please tell me what deals you have on flower, one girl still doesn’t look up. Says rudely same deals we have every day, my husband says we didn’t ask you that, she starts going off, talking about we don’t have to shop here today, we get into it with everyone except one girl who remained professional the whole time. Very rude will not be going back.

Seems like any time I try to call their listed phone number, it won't patch my call through (My phone works with any other automated call system, so it's not "user error"). And then I go in person only to be told that they aren't stocked anymore for the deal or product I was looking for. This has happened on multiple occassions. Either fix the phone or stock up more, but every experience I've had here thus far has been...subpar, to say the least, in customer service, product quality, and consistency. After spending the last 3 days trying to call to no avail, and after previous experiences here, I'm unwilling to waste any more time in travelling out only to be told with a scowl or frown that what I'm looking for is all out. This is not a review based off of one bad visit- mulitple occassions has led to this, so it is not typed out "light-heartedly".

They have a policy that you can return a cart within 72 hours, with a receipt, if its broken. Except, if you actually try to return something, they make up a reason to not accept the faulty merchandise back. I've been shopping here since 2020, I won't shop here again. Edit: Unfortunately, this dispensary has lost a customer. I should not have to call to resolve an issue that I had in store. Thank-you, no thank-you. 2ndEdit: No, I will NOT be calling the store. I was IN THE STORE when you refused to uphold your return policy. Just do better.