Herbology - McHenry

Honestly highly disappointed, I’ve now been here twice and I WONT be returning. The first time I can I purchased two AIO and NEITHER of them worked I called and they said no returns or refunds so that was an instant waste of money. Then tonight I placed an online order for a completely different brand of AIO and online it said it was gonna be about $13 sounded good to me, I go in and discover they don’t take card so I have to pull cash out and get charged a $4 convience fee for it. Then the person helping me says it’ll be $18 so now I’ve paid $22 for this AIO. I THOUGHT I might have mis read the price which is the reason I just pain the man, go out to my car and discover I didn’t misread so I went back in to ask how it went from $13 to $18 and he tells me they have a 30%(!!!!!!) tax rate, that’s absolutely insanity. Especially being for a AIO I got a week ago in Antioch at $2 a piece!!!!

Sarabeth was amazing. She helped us with info about products for dealing with cancer, tumors, and anxiety for a family member. She was knowledgeable, helpful, friendly, funny, and listened to us as we vented for a minute (not technically her job, so don't take advantage, but as a past budtender I know that the job can be kind of like a bartender/untrained therapist gig). She talked about different products without pushing anything, but allowed us to inquire more about what she mentioned as it came naturally and pointing it out when asked. This has been the vibe for every person who's helped us at Herbology, but Sarabeth was the one who happened to help us when we needed more than just our usual stuff, so shout out to her!

Great selection, wonderful people, and Awesome service. Every time I come in, and Sarabeth is there, I love it! She's amazing! Always helps me find what I'm looking for, even when I don't know!

I actually always come here because they're generally really friendly. Well I'm never going back there again. I was asking a cashier to help me purchase a drinkable item and I wanted to know the prices and also the sugar content. She refused to help me, like expected me to know exactly what I wanted. like it was too much work for her and she couldn't be bothered to help and show me a few drinks that are for sale. THEN she handed me back my cash all coyly like almost expecting to get tipped. I was like BYE! Maybe if they did their job as salesperson. I even asked someone else to help me since she wouldn't but that girl also coldly ignored me! This was Dec 6

This is far and away the best shop in town. The good products are always in stock, prices are fair with deals to be had every now and then. The store is always clean and organized. Even when its hella busy the vibe is cool and friendly. The highlight though is the staff. You couldnt ask for a nicer, more knowledgable group of people. Im serious, these guys and girls are always cheerful and cant wait to help you. Again, the entire staff is 10/10. If you have any questions id come here, they treat everyone from first timers to veterans the same and they will make sure you walkout with what fits you, and with a smile.