Trulieve Phoenix Dispensary North Mountain

Absolutely LOVE this store, and the people who work here. Ive been a weekly regular for years, and they've always given me great customer service. Specifically Ari, Devonte, and Mari (cant remember her full name but i know it starts with Mari lol). Everyone who works there is amazing though, no complaints:) I always leave in a better mood!

Your store is nice enough, the employees are nice enough… Not well Run but gets the job done. Prices are good Were you receive an absolute one by not having a functional online service. This is embarrassing for 2026. You're doing this on purpose... dutchie is terrible. I have an account it won't let me login… I can't even see the password because it's behind the keyboard can't be fixed can't be moved doesn't have the eye button so I can see the characters I'm typing It's just kind of tiring how you the conglomerates just kind of took over the whole industry and then just make everything not functional when it was. I just really feel like me dropping my name and my phone number and a very simple online is good for both of us I worked at a dispensary once and at the end of the day we had to put some orders away. Not that big a deal if people don't show up… Way way better than just not letting people do it I've tried multiple times can't be done without logging into either Google or Apple… What if I don't have both of those what if I don't want to give it to you… It's just just embarrassing Please fix it

I usually have the best experiences at the dispensary. It’s my happy place. Today was something totally different, and I will never shop here again. First off there were like 2 people working. I waited 10 minutes to get checked in, then another 10 minutes to get waited on. No problem I was patient. The girl said thanks for your patience about 20 times. But when I approach the counter finally to be served she is rude. Not really wanting to answer my question about products so I ended up settling for one item and I was ready to go. My issue is for some reason the credit card machine would not take my payment, so at this point and 30 minutes later I’m annoyed, so I walk to the ATM which takes my card just fine 😡 and I proceed to pay with cash. The young lady gets snippy when I ask what’s the difference between the cc machine and the ATM. So when she finally hands me my bag she still has an attitude and I grabbed the bag from her hand. She then starts cussing and I started to cuss her out as well cause I was done at that point. I had to lose my religion and act accordingly. That is ridiculous …it’s to many dispensaries out here.

Loved this place, close to home, very friendly staff however my visit today lacked any type of customer service. I was #2 in line while I stood while customers ahead of me still deciding wth they wanted.....I get it! I worked in retail, plus we're potheads! Line was 5 deep , 10 minutes later, with an online order being called before me! Again,.I get it! Either u need extra help or have mgnmt step in to clear the lines! What good does it do to let all these ppl in if they're just gonna wait in a forever line to purchase! To add, instead of being apologetic for wait time by staff, I felt verbally attacked after waiting 10 + minutes and voicing my frustration by both staff members!

Trulieve on 19th Ave and Peoria has outstanding customer service. The gentleman at check-in was incredible — welcoming, patient, and genuinely went above and beyond. He made the entire experience smooth and honestly made my day. You don’t see service like that everywhere. Thank you to the team, and especially to him, for the kindness and care. I’ll definitely be back.